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Flight Attendant
Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour or cruise boat companies.
Possible Titles:
customer service director flight attendant flight service director passenger service director purser, airline ship purser
Responsibilities:
Flight Attendants can perform some or all of the following duties:
Flight attendants greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board, attend to safety of passengers during take-offs, landings and emergencies, serve food and beverages to passengers and make flight announcements.
Flight pursers, customer service directors and passenger service directors co-ordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
Ship pursers supervise ship attendants, arrange activities for passengers and conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.
Employment Requirments:
Flight attendants and flight pursers require the completion of secondary school and a Transport Canada approved training program.
Flight pursers/customer service directors require experience as a flight attendant.
Ship pursers may require experience as a ship attendant.
Flight attendants and ship pursers usually require experience working with the public.
Additional information
There is little mobility between airline pursers and ship pursers.
It is an advantage for pursers and flight attendants to speak more than one language.
Courtesy of: Human Resources and Skills Development Canada