Travel counsellors advise clients on travel options and tour packages, make bookings and reservations, prepare tickets and receive payment. They are employed in travel agencies, transportation and tourism firms and hotel chains.
Possible Titles: travel agent travel consultant travel counsellor
Responsibilities:
Travel counsellors perform some or all of the following duties:
Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
Plan and organize vacation travel for individuals or groups
Make transportation and accommodation reservations using computerized reservation and ticketing system
Sell single fare tickets and package tours to clients
Promote particular destinations, tour packages and other travel services
Investigate new travel destinations, hotels and other facilities and attractions
Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.
Employment Requirments:
Completion of secondary school is usually required.
A college diploma or vocational training in travel or tourism is usually required.
Certification with the Alliance of Canadian Travel Associations (ACTA) / Canadian Institute of Travel Counsellors (CITC) Canadian Educational Standards System (ACCESS) may be required. This certification is granted after three years of work experience in the industry and the completion of mandatory courses and examinations.
Additional information:
Progression to managerial positions is possible with experience.
Courtesy of: Human Resources and Skills Development Canada